Terah W.

Just wanted to give a heads up to all the Groupon shoppers out there - I do not recommend buying anything fragile from this company! I loved Groupon and have bought many items and gifts from them over the past few years. I recently purchased an NHL lamp for my dad for
Christmas. I have never had a problem with packaging, shipping, quality, or returns of items before, so when I received my recent purchase I did not feel it was necessary to check that the item was in good condition. I wrapped it up and under the tree it went. However when my dad opened it, I was incredibly disappointed to see that the lamp was not packaged properly and was in pieces. There was almost nothing to hold the item securely in place, and the small bit of foam they did used is crumbled and useless. I wish I were able to post pictures here so I could show how truly awful the packaging was! I emailed Groupon requesting an exchange, return, or at least Groupon credit or something. I also offered to send pictures, send the item back, whatever was necessary. We emailed back and forth many times and I kept receiving the same pre-written response about their return policy. When I asked if there were any exceptions for items bought as Christmas gifts, I got the exact same response that I got before. I am so beyond frustrated and incredibly unhappy with the service I am receiving. I don't want anyone else to have to go through this so please, THINK TWICE BEFORE ORDERING FRAGILE ITEMS THROUGH GROUPON!