Teisha N.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“Rip off”

8/2/15

I ordered two dresses and waited over two months. They never arrived. The company refused to issue me a full refund. I had written them several times within the two months and they could never locate my package. I dont think it was ever shipped.

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sammydress h. – Sammy Dress Rep Over a year old

Dear teisha n.

We're extremely grateful for your constructive feedback.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Thank you again for bringing these matters to our attention.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/