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Recently bought a flat iron from ideeli.com right away I noticed it was fake, its pretty obvious. We sent it to the company and they confirmed that it was a counterfeit. Ideeli customer service is non existent. I rather the service at the dmv on a busy day.
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi t e.,
Thank you for sharing your experience with us here on SiteJabber.
Please rest assured that all of our products are authentic. Merchandise for all sales are provided directly by the manufacturer. Quality control is very important to us, and we take this matter to heart.
I would be happy to reach out to the vendor directly for you to confirm. So that I may better assist you, can you please send me a message with your order number? Additionally, if you are unhappy with the product, we'll gladly accept this item for return.
And I am so sorry to hear that you are disappointed with our Customer Service. Please know that I am happy to help you directly with all of your customer service concerns. Also, we are available on Live Chat, where you may speak with a member specialist directly, from 8:30 am to 12 am EDT Monday through Friday and 10 am to 6 pm EDT Saturday and Sunday.
Thank you again for your message, and I am very sorry to hear about your experience. I look forward to hearing from you and assisting you further with your order.
Best,
Jason Faria
Director, Customer Service