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Like other reviewers I was lured in with the promise of a "FREE" resume, then found out you must purchase access to be able to print or email it for $1.95. No problem, it seemed like a good deal... until it automatically bills you $40 per month without your knowledge! After 6 months of not knowing I finally figured out what was happening... asked for a refund and was able to only get the most recent month's charge back. Terrible business practice! I did not get the value for my $200 USD that paid them for sure!
Update: A company that is truly "committed to providing great customer service" would not allow so many of its customers to feel as if they were stolen from. Instead, a company "committed to providing great customer service" would be happy to provide a product/service for fair value. I would be happy to pay for a great resume builder. There is no need to lure people in and employ sneaky billing practices. I did not receive fair value for the amount I paid, period, and the attitude of the company is uncaring. Livecareer, I hope you enjoyed the $200 you got out of me. Apparently 18,981 people have viewed this review so far, so I think that the amount of money that you have probably lost from all of those who will now not use your services will far exceed the quick cash you made from me. I hope you choose to seriously evaluate your business model in the future and actually choose to provide that great customer service you speak of someday.
T C.'s review of LiveCareer earned 2 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi TC.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The refund was given as courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Bet regards,
Anna
LiveCareer