Please note I live in the US and Ordered from the Lolita section of the shop. I ordered over $100 worth of products from the shop. The items we're a bit small so I returned them with the help of the nice customer service. After returning them I didn't get my full refund I got a bit less than half of what I spent (I do believe they only refunded me the cost of my shirt). Note that I returned everything the same way it came in the same packaging with everything inside, no seperate day deliverings. I returned them almost as soon as I got them so it wasn't past the return policy date. I tried it on and took it right of so there was no damage nor scent on the clothing so it was still within the rules of the return policy. If it wasn't for this refund fiasco I would recommend shopping on the site as I was happy with the pricing, and clothing. The sizing was only off by a little and a bigger size would have been perfect but due to not reviving my money for the return I would highly recommend not shopping there for that risk.