Taylor B.

I hired a Tasker to help unload one piece of furniture from our vehicle and just bring it inside. Within the initial conversation, the Tasker tried telling me he requires a 2 hour minimum which was not listed anywhere on his profile or at the time of hire. When I told him we would then have to cancel, he changed his mind and agreed to the original task, stating that the company allows Tasker to negotiate upon hire. We paid for 1 hour of service for a task that would take no longer than 5 minutes which we were fine with. However, my husband got stuck in traffic and ended up 30 minutes late to meet the Tasker, who I was in constant contact and offered a heavy tip for waiting, which he agreed to. The Tasker left 2 minutes before my husband arrived and refused to turn back, which left my husband to unload the furniture by himself as I'm pregnant and cannot lift. We were now being charged a full hour of service for the Tasker waiting 30 minutes and leaving before performing the task hired for. The initial support person applied a 50% credit to the account and said they would escalate the situation, but I was still being charged full price for the task that was never performed. Today, I contacted support again and they said there is nothing further they can do and now are refusing to deactivate my account. I had to cancel my debit card and order a replacement in order not to be charged for a service not rendered. It's such a shame because the first time we used the service, we happily paid a full hour of service for a 5 minute unloading task and the Tasker was amazing! Unfortunately I will never use this service again after this experience and highly recommend anyone else to look elsewhere