Tatjana F.

Hi, sorry my Englis writing is not that good but i will try to explain to you what happend.
I order jeans as a christmas present for my husband, I recive them yesterday 12/20 they send me wrong size, I try to call them but you get only answering mashine, and you don't have option to wait on a line? I left 2 massage at@ 6; 30 and 7; 30 and of course nobody did'n call me back, I try this morning too same thing, since I am more comfotable to talk english than write i try to get somebody on a phone. So my other optin was to try to live chat and I got Robert on chat, so i ask him to call me witch he did.He exsplain that chats are priority? And he told me that i need to leave a message to get sombody to call me,? I told him that i left 2, but his answer was that they are close a that time, OK i said but whay u didnt call me this morning, and of course no answer. So on the end it was their mistake to send me wrong size, BUT they can't do anything, just send me return labels and $ 25 gift card. So 3-4 days before chrisymas because their mistake i am without gift and they can't send me overnite new jeans. This was my first and last order with them, this days you have so many diferent sites with big discounts. Very bad exspirience.