tati z.

I am absolutely furious and disappointed in Shutterfly! After soooooooooo many years of giving them business the moment they mess up and I call to complain they can not do anything good enough to make me the customer happy. I ordered on 12/1/14 a photobook, prints, and a photo fleece blanket. I received everything within the appropriate time except the photo fleece blanket. Today 12/22/14 (2 days before Xmas Eve) I call to see what is the problem. Their response (Eric from Shutterfly) that Fedex tried to delivery the item a few times but for whatever reason they could not and it was shipped back to the Phoenix store. Keep in mind I ordered 3 items and 2 of the items were delivered without a problem. 1st why didn't they notify me of this 2nd what were you thinking of doing to fix this problem. 3rd were they just waiting for me the customer to call. They said the best they can do is reprocess it and it was not guaranteed to be delivered by xmas or refund me. Really that's the best you can do? Both choices I'm done wrong. 1st chose my significant other will get their xmas gift late after xmas or 2nd chose I have to rush now to the stores where there is massive chaos because it's 2 days before xmas eve to find a gift. What needed to be done is reprocess the order send it to me at no charge for the stress and embarrassment I had to go through with the order and possibly not having a gift on time for my significant other. Even when I spoke to Nate who stated he was a supervisor he informed me that they were still trying to locate the package in Phoenix cause even though it stated it was brought back to that location they could not find it. Really? How is that my fault? Tell me something you can do to make me happy or make it better. ON top of that he wanted to give me a call back with the location of the package and if it can redelivered or reprocessed. No it is Monday, 12/22 3:45pm 2 days before xmas eve I need an answer NOW... so I can know if I need to go shopping in the chaos of the mall. At the end I informed him I couldn't wait... I've waited enough and they will just refund me back. My incident # **************.