My husband ordered my engagement ring through them in 2010. There site is real fast to tout LIFETIME WARRANTY! One of the reasons we went through them. We also ordered my wedding band through them. My engagement ring has a stone fall out twice, I have had to get it put back in. I did it here locally where I live because I didn't want to be with out my ring. Then recently me head diamond got a huge crack in it and I contacted them, They told me all the warranty meant was that we could buy the diamond at 50% below the retail price :( And that I was going to have to pay to get my ring recast so that the diamonds would stop falling out. It was going to cost me $1,250.00 to get my ring fixed and it would not have a warranty then either. I took it to my local jewelry that I do business with and he sad that it was a low grade diamond, and they would change the head stone out for me and I could trade my it in towards a new diamond, I thought it over and talked to my husband and we decided to do that so this weekend Jensen Jewelers had a diamond show and my husband and I went they took my head stone as a trade in they are recasting my engagement ring and I will have a REAL LIFETIME WARRANTY! If my stone falls out they will replace it no questions asked. All of that and it was $2,000.00 out the door, a little bit more than Prime Style however it was worth the peace of mind getting a real warranty, plus I bought an additional insurance policy with it for the Prime style diamonds. My wedding band is still holding up. I had the jewelry check all the diamonds and they are low grade diamonds but if someone is not a jeweler than they won't notice. So be careful and if you do make a purchase know it won't have a LIFETIME WARRANTY!
Here at Primestyle, we are dedicated to our customer’s full satisfaction.
It is unfortunate that you feel that we did not honor our Lifetime Warranty policy.
The Lifetime Warranty that we offer is simply to offer the customer peace of mind when it comes to any changes that need to be done to the item.
If, in the sole discretion of Primestyle.com, the provision of repair work or replacement jewelry to the consumer is necessary Primestyle.com will undertake such work or replacement at factory cost (as opposed to retail cost) to the consumer.
No jewelry company will replace a lost stone after three years have passed from the original purchase date. Insurance companies replace your item or stones if it lost, stolen, or damaged. This is why in your Primestyle package you also received a folder with a couple of pamphlets including one for the Insurance company we recommend our customers.
All of our items come with a diamond guarantee. The items we offer are guaranteed to be at significantly lower price than retail in the event that it is not you can receive your money back.
Our items are 100% as described on our website. We have competitive prices because we are a manufacturer and you are buying directly from the source. However, if you wish to purchase a certified stone, a larger stone, or any other stone not found on our web site you can certainly ask to see what other items our factory offers but are not displayed online.
If you provide us with your order number we can contact you and see if there is any way to amend this unfortunate event. Thank you for your time, Primestyle customer service.