Tanya H.

I searched and searched for the perfect wedding gown and thought I found it on this site. I was so excited when I ordered it and couldn't wait for it to arrive. There were no updates on the website so I emailed to find out when my order would arrive. I received a reply that they would get back to me with a tracking number. They didn't. I was out of work sick with the flu for a week and the dress was delivered in that time. I was not notified. When I finally got back to work it was already past their "5 business day" return period. I took the dress home so excited to finally try it on. I was disappointed to find the dress folded into a small package and wrinkled beyond belief! But, the worst part was when I put it on and I could have fit another person in it with me! The dress was huge. I don't know if it's possible to alter something this ill-fitting but it can't be cheap. Not to mention, I'm out of time. So, I emailed the company to find out about returning it and they told me that it was past the deadline and I was welcome to buy another dress and they would give me like $10 off. Are you kidding me?!? It was bad enough I was going to suffer the 30% restocking fee for their bad sizing, now I'm getting nothing and I don't feel like I can sell the dress because I don't know what size to advertise it as. Oh! And the "customer service" person told me that wedding attire is always sized differently. Well, guess what. I went to David's Bridal and my size fit perfectly. No alterations required. I did try a second time to appeal to them about my illness and the fact that they didn't send me the tracking number as promised. Of course, no reply. I am a huge online shopper and I am always very careful. I let the dress cloud my judgement on this one.