Tania M.’s Reviews of eFamilyMart & more

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“As with the previous reviewer of epacificmall I ordered...”

1/8/14

As with the previous reviewer of epacificmall I ordered makeup brushes 4 weeks ago (through Living Social in Australia) and have not received them. Shipping stated 2-4 weeks and I paid additional A$10 for expedited shipping as it was a Christmas gift for my sister. Bit embarrassing still not having her gift 2 weeks after the event! I tried to track my order on their orders and returns page but my order didn't even come up even though I have an order number, confirmation and paypal receipts. I tried to contact them through their contact us page but have not had a reply. Surely these deal of the day websites are checking their suppliers' reliability before going into business with them. Attention epacificmall.com... if you see this my order number is *******.

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John b. – eFamilyMart Rep Over a year old

Hello Tania,

Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.

We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.

Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.

Kind Regards,
John B