Tammy V.

Just now
If I could give Bunches Direct zero stars, I would! This company is the worst! Do NOT order from them! I spent $319 on fresh lilacs for arrangements for my niece's wedding. I also ordered bulk flowers from several other companies at the same time. The standard instructions are to remove the flowers from packaging upon arrival, trim the stems, and place them in room temperature water. This was what I did with all of my orders and had no issues. When my lilacs arrived from Bunches Direct, the included instructions stated to LEAVE THE PLASTIC SLEEVES ON THE BLOOMS UNTIL READY FOR USE, but trim stems and place in water... which I did. I just chalked it up to the fact that the lilac blooms were more delicate, thus the request to leave the plastic sleeve on. Fast forward two days to the day before the wedding when I am assembling bouquets. I began to cut the plastic on the lilacs... only to discover that they were all rotted! They were soggy, moldy, and not one bloom was usable! I immediately took pictures and emailed the company. Their response was to tell me how sorry they were that I had received flowers that, they concurred, didn't live up to the standards they hold as a company, and they would be in touch with the grower. HOWEVER, their "policy" is that if you don't report an issue, including photos, within 12 hours of receiving them, they would not offer any refund. They would, however, be happy to extend me a discount on any future orders. Are they f'ing kidding me?! Who does business that way?! On one hand they agree that the flowers sent me were awful, but on the other hand, they are saying what equates to, basically... tough sh_t! I explained AGAIN in a second email, that, because the instructions said to leave the plastic sleeve on the blooms until ready for use, I had no way of detecting the sub par condition of the order! They then sent me a condescending email with a generic "flower care instructions" guide... which made no sense as these were not the instructions accompanying the lilacs I ordered! So I spent $319 on moldy flowers that no one will offer me a refund on... but they agree we're awful. Someone please help me understand this nightmare!