Tammy S.

My progressive prescription eyeglasses were promptly refunded when I asked because the Segmental Height of my lenses were wrong, which reflects good customer service. For a separate pair of Rx sunglasses, which I liked and was keeping, I tried to post a thorough review of the frames, complete with photos of the frames alone and with me wearing them. I attempted several submissions, but realized that they went to a review process. It wasn't a negative review, but I didn't gloss over either. It was meant to be helpful so I pointed out some negative aspects. Ultimately, my review was never posted. I wonder how many other honest reviews are rejected. You cannot trust the onsite reviews.

My coat arrived within the correct time, but it was 2 sizes too small. It was also defectively sewn, with a different button configuration and cut. The material had a stain embedded in it. I had to go through the most ridiculous steps to prove this to them (including taking pictures of myself with a measuring tape!) and they still do not want to issue a full refund. They want to give store credit even though I have told them I will never order from them again. The return policy is absolutely insane and even if you comply with all the rules, they won't issue a refund. Also, the coat is so flimsy that it looks like a cheap Halloween costume, but that wasn't going to get me a refund by any of their policy standards. They just don't stand behind their product. The website fails more than half the time when you are trying to access customer support. You can only reach them via their "ticket" system. No one will answer the Live Chat. How on earth is this company still in business? I am going to go through PayPal if they don't issue my refund. I honestly don't know why PayPal agreed to be a part of this company.

As you can see, DressLily.com did reply to my email that they were issuing a refund. I am updating this to report that I did start a PayPal resolution claim and my account was credited the whole refund. Thank you to Paypal and to Dresslily.com for the refund. I am glad I didn't have to escalate my claim.

I am adding one star to the review rating because I did get a refund. I am certain it's because I initiated a Paypal dispute. Nonetheless, I am happy with the outcome. I recommend always purchasing through Paypal if you decide to order from this company after reading all the reviews.