I had to go thru paypal to escalate my claim since my dress never did arrive even though they told me to keep waiting up to 60 business days, well I waited anddd it never did come so I received my money back but not a dress in site, don't waste your time shop locally
Dear Tammy,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Can you provide us the order number so that we can check for you?
The order number is starting with the capital L and 16 numbers.
We will figure out the best solution for this issue.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service