I called to verify availability for an item and was subsequently sent a quote. When I clicked the link to place the order a 10% discount code popped up. I was first told on the chat site that the discount was a glitch and not available. I called and was then told that because I received a quote, the discount was unavailable. The online price and the quote were identical! I even mentioned when I received the quote that I expected a better price. DO NOT GET A QUOTE IF YOU WANT THE DISCOUNT. Even then, no guarantees... because then... IT MIGHT BE A "GLITCH"!