Looking at the reviews, I totally get all the frustration. Kpoptown won't refund you if youre items get lost in the mail. I preordered two albums from them back in Jan. And its mid June and I still havent received it. They told me to wait or check the post office and still nothing. Customer service is bad. Everything is bad and shady about that site. So I strongly advise people to never buy from this. They are scammers, they cannot own up their bad service.