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As usual, the company website is BS and the shipping time is not anywhere close to their "5-7 days average delivery time" disclaimer, which is the only reason I went to them and not another retailer. Of course, when you check tracking it says, "we apologize for any delays". The truth is - they never plan to deliver in the window advertised, but once they get your money, you can't do squat about it.
I would like to find ONE customer who actually received their order in that 5-7 day window as advertised. I ordered on the 1st, it's the 14th and still no sign of it. It's "in transit" still, go figure. The event I ordered for has come and gone and I have no idea what the quality of the product is like, but if it's anything like the quality of their integrity and honesty, this was a fail and I will not be back.
Why can't retailers just be HONEST? If it takes 30 days, say it takes 30 days and let the customers decide if it works for them or not! It's so frustrating and many of the companies overseas do this for customers in the US.
I am medium build but ordered large dresses, just in case. They wouldn't even fit my XS sized daughter. The lengths are not wearable. The dresses are as short as shirts. Terrible quality of material as well. They look GREAT online, but are not what you get. Also - took over 2 months to receive them.
Dear Tamara J.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We kindly suggest evry customer refer to the Size Chart before they place an order.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards
Rosewholesale Customer Service
Tamara hasn’t received any thanks yous.
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Empty.
So many of the items I've purchased fit and look quite different than the picture of said item....
I did not clearly read return policy found other amazing sites all of which give you at least 14...
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25427467, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.