Stephanie B.

I'm pretty upset with this site. Their first mistake was that after I placed my order I received an email from SammyDress saying that the dates of Aug 4 through Aug 8 were FREE SHIPPING anniversary days yet I placed my order on August 7 and paid $22.95 just in shipping when it should have been free based on that email. When I brought that to the attention to SEVERAL Sammy Dress associates none of them could do anything about it and refund me my shipping cost of $22.95. Not only did I reach out to many employees but a few of them disconnected me from the online chats which made me feel they were ignoring me so they wouldn't have to deal with my complaints/issues.

Another issue I have is that they charged me for my order including the shipping amount well before they even shipped me out my package and on top of that only shipped me half of my package AFTER bringing that issue to their attention as well that I had not yet received a tracking number and then they tell me that half the items weren't in stock; I thought, then why are you selling out-of-stock items and why do you wait for my inquiry to inform me about it AND charge me before even shipping out my items?!

Now I'm trying to cancel one of the items of my unshipped package and I have yet to receive an order confirmation about it showing me that I will be refunded the price of the dress as well as the price of the shipping amount for that dress which goes to show that they CAN refund me for cost of shipping since it was supposed to be free to begin with, yet refuse to do so.

Wish someone from this company would actually address my issues