My laptop was not working. I told them honestly it had not gone through any accident. They came back saying it was moisture damage (which I knew was incorrect)from looking at a few photos. They refused to have me send the laptop for them to look at. Stating it was already decided. They are the worst insurance. Never would recommend. 1 star is too good for them
“Running into a similar issue since they claim my laptop has water damage, and it’s never even seen a water bottle I’ve drank out of. They’re claiming they’re going to fix it, but I’ve already sent it in once…”