T. M.

Spent 52min on a customer service call today after 4 online chat attempts last night. Applied for credit card, made first online member purchase, which arrived missing an item. No offer made to send the missing item. Instead instructed me to make purchase again, although price has changed, the item is out of stock in store, and would have to purchase at higher price with shipping - despite the fact that *Old Navy* is at fault. Made a second purchase in-store the next day with my new brand credit card and the VERY advertised "New Member Offer" of 20% your first purchase within 14days was not applied. A nearly 1hr phone call with three separate customer service representatives only offered that *I* return to the store in person to have them apply the discount... that they weren't able to apply in the first place? They repeated that they weren't able to access orders made in person, despite offering to provide receipt, transaction details, email a scan etc that would GIVE those details, no help provided. Both interactions completely lacking in any real concern for the customer. I would not recommend becoming a cardmember by any means.