COULD NOT BE HAPPPPIERRRR with Amazon prime! Merchandise is EXACTLY as described... delivery is always as expected or BETTER! I ve never been disappointed... they actually omitted an item by mistake recently. When I spoke with customer service and they had it airlifted and expedited AT NO COST to me so I d have it in time for my daughter in laws baby shower! Highly recommend this sight! Wonderful selection oif items as well...
I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you.
Would you mind tell me your order number or e-mail address? I will check your order and e-mail you. Hope we can solve this issue together.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.