Suzanne H.

I booked a hotel April 2015 with Get a Room through TripAdvisor to Mexico and immediately upon arriving to the hotel my friend, I, and anyone on or near the property was bombarded by the neighboring property's beach club party dj/electronic music. I tried numerous times calling before we even checked in, wanting somewhere, anywhere different, but there was no answer. The hotel could not reach them, nor could I for 2 days. The fact that the hotel hands out earplugs when checking in was a clue. I finally resigned myself to try and make the best of a bad situation and just stayed busy/away most of the time. Checked out early after finding another hotel and just paid extra on top of what I paid in advance to Get a Room, just to get the heck out of there. I've been calling them for 3 weeks to give them an opportunity to make good on matters, and they have done NOTHING. No one has ever returned a call, no one has ever got anywhere and I have to start from scratch with every call. No offer to refund us for the nights we NEVER USED, no discount on a future stay somewhere else, just a complete lack of any professionalism. DO NOT USE GET A ROOM! If anything goes wrong, you are out of luck. In the future, I will always use a more reputible service, Expedia, or directly with the hotel. They have a complete lack of interest in making things right. Completely unprofessional service.