Susan W.

To start with, after being inticed to the website, I saw that there was "free shipping today". I also had a free shipping code. After choosing my bag and going to checkout, there was no free shipping and the code was "invalid for this transaction". I took screenshots of the free shipping offer (no restrictions, it said) and sent it off to the customer service email assuming they would correct the problem. Wrong, 3 days later, they informed me that there was no such thing as free shipping and that my screen shot was just a glitch. Should have cancelled at that point (it had not been shipped) but figured I would just let it go. When the package finally arrived, in a much too big box, I was sorely disappointed. The purse was much smaller than depicted on the website, and the leather was pebbled, which was not relayed in the description. Planning on returning it, the directions say to use the pre-paid label. Guess what? There isn't one and when I went to the website, I see that customers must pay for shipping. So I have paid for two way shipping on a bag I wouldn't have even looked at in a store. This has disappointed me so much that I may never buy another Coach bag--and at one time they were my favorite.

Really enjoy being able to get gift cards, but sometimes it seems you have to jump through hoops to get points. Especially the surveys that seem to disqualify you after you have spent a good deal of time completing them. Really don't like the long videos for minimal points.