I ordered some fairly expensive facial moisturizer with sunscreen, along with some that was less expensive. I started in on the cheaper stuff, and then I tried the $$ brand. The pump on the bottle would not work--I tried everything.
By this time the 30 day window for return was past. I wrote Amazon anyway, explaining the situation.
Before the day was over, they had ANSWERED MY EMAIL and REFUNDED MY MONEY!
Now that's service!
I <3 Amazon