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Place an order for my wedding program cards. Zazzle website is great and make an false impression to me that they can provide high quality services. So, i decide to go with Zazzle. The materials turn out to be disappointing and it is not what i want to order. I want to request for Return Authorization # to have a refund. I have called multiple times but it always said that the line is busy. It seems to me that the company set up a fake call center. I also emailed the support team but hasn't received any reply. Overall. I am very disappointed with this company, It looks like a con to me. They made a lot of false promise (e.g. 100% return if you are not satisfied) Once they got your money, they never care about you.
Tip for consumers:
Do not purchase from this company
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Hi Susan. We certainly do apologize for the delay in taking your call. Our CS team was very busy during the holiday season answering every call and responding to every e-mail as quickly as possible. We certainly do not have a fake call center. We show that our CS team has been in contact with you via e-mail and will follow up with you shortly. Thank you.