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My elderly mother, who recently passed, had an account with this wine club that she cancelled. In spite of cancelling and receiving written notice of that, this company continued to try to send her shipments and charge her credit card account. She refused the last shipment, telling FedEx to send it back. This is not what FedEx did, and now this company is trying to charge my deceased mother for this shipment. I have called their "customer service" department and when I should have heard, "So sorry for your loss, we'll clear this account." I got an inane amount of run around. BEWARE!
Susanne V.'s review of Laithwaites earned 2 Very Helpful votes
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I have been a LW wine club member for several years and have developed a stable of good value...
December 16,2023 1st. Mandatory "Holiday" case (unless you mail, log-on or phone to decline)...
Hi Susanne,
Our sincerest condolences for your loss.
We would like to assure you that the Wine Club membership in question was canceled by us on January 3rd, 2022 after the orders in question were delivered, and no further shipments will be sent.
Please note that no prior cancellation request had been received for this account, and thus said orders were shipped. However, given the circumstances, we would very much like to help and will be in touch with you.
Kind regards,
Customer Service