Susanne C.

MY FINAL UPDATE -- as end of July 2016 -- CHEAPOAIR finally did the right thing and paid me the difference that was owed to me on my VISA from the original refund they gave me... This matter has been ongoing since April 2016 and only after countless emails and continuous phone calls I am finally getting my money back... I still stand by my initial viewpoint - - BUYER BEWARE!

ORIGINAL REVIEW... So Cheapoair did refund the US dollart amount in 2 separate transactions on April 22,2016 equalling the original USD amount of $ 3857. 70 USD. The exchange rate on April 19,2016 was at $ 1.33 = $5137. 89 CAN however when they reimbursed me on April 22,2016, the CAN $ was at a different rate ($1.23 CAN for every $ 1 USD and thus I was only credited $ 4748. 69 CAN)... I REMAIN ON THE HOOK TO VISA for $ 389.20 Canadian Dollars (the EXCHANGE RATE DIFFERENCE). I doubt Cheapoair will reimburse me, despite it being their fault for charging my credit card in the first place... my guess is nothing further will be done on their end...
The Customer Service Rep. Who responded to this review has quoted incorrect amounts. The rep stated I did not respond despite their requests - - I have the emails to prove I sent a screen shot of my VISA bill twice to Cheapoair (most recently on April 25,2016) and it is I who have yet to hear back from them... Each time I call I get the run around and moved from department to department... Now 15 days into this ordeal, I am tired and frustrated... I believe they have not provided me a full refund... ONCE AGAIN THANKS FOR NOTHING & I WOULD NOT RECOMMEND YOU TO ANYONE EVER!
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On April 18,2016, booked a flight to Europe and the entire conversation on the phone was referenced in Canadian Funds; no mention of US Funds. Despite having booked and cancelled on April 18,2016 (THE SAME DAY and having an email stating as such, Cheapoair still processed the charge my credit card, which was posted on April 19,2016.
As per VISA, I cannot dispute the charge for 15 days which allows the merchant (Cheapoair) to credit the charges. VISA charges 2.5 % on Exchange Rate Transactions. VISA has a history with this company - - was told that I will be luckily to get the amount back in full - may cost a few hundred dollars... Needless to say I am not pleased. NOTE: TO EVERYONE - BEFORE BOOKING WITH ANY ONLINE COMPANY PLEASE GET WRITTEN CONFIRMATION THAT THE TRANSACTION WILL OCCUR IN THE CURRENCY YOU HAVE AGREED UPON - - GET IT IN WRITING FROM THE MERCHANT
*****QUESTION to Cheapoair? - - Why even charge my credit card if the booking was cancelled within hours of making the initial booking. Luckily my sister in law's credit card company alerted to possible fraudulently credit card activity by Cheapoair trying to charge various amounts and rejected the transaction. Unfortunately my credit card did not. I am now left with hoping Cheapoair refunds the entire amount as was charged on my credit card and not at the exchange rate from a different date (when it decides to refund my money on my credit card - - in say 10 to 15 days) - the exchange rate may be different and I am responsible for the difference on my credit card...
I contacted Cheapoair on April 20,2016, trying to address this matter sooner rather than later. Their customer service is HORRIBLE. I was transferred to the billing department and there was dead air for 5 to 10 minutes with no answering the phone, the sound of dead air, that I eventually hung up. Despite charging me immediately, Cheapoair is taking their time to refund my money back... THANKS FOR NOTHING - WOULD NOT RECOMMEND YOU TO ANYONE EVER!