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Susan M.

Louisville, KY

Contributor Level

Total Points
80

1 Review by Susan

  • Zazzle

4/27/24

I spent several hours designing my daughter's graduation announcments on Zazzle. Then I ordered matching return address labels and thank you notes. I spent nearly $300. At the bottom back of my daughter's announcement, I stated where she had decided to attend college and her choice of major. Within a few hours, I received an email that my daughter's annoucements had been cancelled (not the whole matchig order, mind you, but the announcements). They refused to print them and cancelled them because they said they couldn't print something with the name of the university on it. I called their 800 line for clarifciation that we were not using a logo or trademark of the univeristy, but simply making a statement about her college and major choice (which is her protected free speech right to state). They still refused to print them. So, I cancelled the entire order and have had to start over with a different platform. I have used shutterfly and snapfish before for our older kids' graduation announcements and never had any issues. I will never use Zazzle again - -what a waste of time! Funny enough their form had a place where you are to enter the student's high school name on the front of the announcement. Did they really get approval from all those schools to print their names? I think not. Don't waste your time.

Products used:
None, cancelled the order

Service
Value
Returns
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Zazzle S. – Zazzle Rep

Hi Susan,
I'm sorry to hear your Zazzle order was cancelled. If you wish to inquire why your order has been cancelled, you can reach out to content_review@zazzle.com. Our team would be more than happy to provide further clarification and assistance.
Kind regards,
Craig

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