Susan K.

I had a year and a half struggle trying to get help with a surgeon, being refused help as an established patient having a prior successful surgery with this Doctor. I went on the Healthgrades site and gave an honest appropriate review of this surgeon, which also didn't go against community standards. I initially made a review while upset on their site that did borderline on going against community standards. It was flagged and removed. I put up a second review being extremely cautious of my wording. I even emailed Healthgrades patient email asking them to please allow this review to stand, that patients should be able to leave honest reviews about a provider. I was happy the review was posted very shortly after my email was sent. Only three days later, my post was again taken down in Healthgrades. I know in my heart it was flagged by my Doctor because I was still in communication with him at the time and I mentioned reviewing him stupidly while still upset. I wasn't sure how the Healthgrades site operated. I was upset after a horrible ordeal with my established surgeon. He abandoned me as a patient causing me much further harm. While I was still hurting and upset I emailed Healthgrades about them removing my review many times, too many actually but I was upset knowing my Doctor flagged this review and felt I had the right to speak appropriately and truthfully about my experience. I then received an email from Healthgrades scolding me and threatening I could be banned from their site for abusing the email system. To this day every single review I attempted to post has not been published. I know for a fact the Doctors all have accounts at Healthgrades they pay for and can ask for negative reviews to be taken down. This is a violation of our civil rights not allowing negative reviews to stay standing just because a provider is more worried about their online reputation than their patients health. Healthgrades does not have unbiased reviews at all and if you look at most physicians reviews they all have top ratings. The site is corrupt catering to Doctors who have paid accounts to fatten up the sites wallet. Healthgrades could care less about honest unbiased reviews of Physicians or protecting the public from bad Apple providers. Healthgrades should be shut down.