Susan K.

My husband bought a flight ticket from Kayak.com. We waited till the next day without receiving a confirmation, receipt, itinerary, anything etc... nothing. I found two methods to contact them. Both were useless without having the information we needed from the confirmation. The bank showed two tickets were booked, but did not show by whom because the ticket(s?) were pending till the day before the flight. I finally called the airline and they were able to provide us with my husbands itinerary, receipt, etc. that Kayak.com should have provided us to begin with. Never! Ever! Again, will I waste my time with this search site.

This is a follow up from my review of StackSocial on 12/24/15. As I promised customer service in three of my many emails, I filed a complaint with the BBB. The day AFTER BBB notified StackSocial of the complaint is the day SS wrote a reply to that review saying how sorry they were and how they wanted to make it right which for me was in the way of a refund.
When it takes a Monitor of Consumer Rights to get them to finally respond to a customer to do what's right morally and ethically, then they remain a company I will no longer do business with.
I would have rated a two or more if they had handled this promptly. They had three weeks before I was forced to waste even more time with the complaint. They only replied after pressure was placed on them by an outside agency. They remain a one because of this.