Susan E.

This site appears to offer high quality goods at discounted prices. Unfortunatey, their customer service is beyond awful. If there is a problem with an item ordered they qualify themselves up the wazoo in terms of whether they will issue refund for defective merchandise, promise to send return shipping labels, and weeks later they have done nothing. Once i WAS able to locate their actual telephone number *******719), and a harried-sounding gentleman finally answered said they were really swamped... (maybe they should hire more help?) they rarely actually answer the phone. When finally you reach someone, they tell you that they will get to the matter the next day. But they don't. They obviously have a lot of preparation and money invested in setting up this business and site; I hope they got on the ball sooner rather than later with their customer service issues or they will be out of business before they can again say "we'll get on it tomorrow..." too bad. For those they've offended, they should offer future discount coupons or free shipping or some kind of appeasement. But nothing is offered but arrogance. Their items look good, but the whole shopping experience with them has been an unneccessarily frustrating and aggravating experience. I.