Thumbnail of user susanc125

Susan C.

Contributor Level

Total Points
86

1 Review by Susan

  • DressLily

10/1/15

My first order, one pair of shoes, took two months to arrive. The order was correct which gave me a false sense of trust in placing another order. Recently I ordered 4 ladies blouses, which must be sized for children, because I ordered extra large (I wear large in the US) and the items were too small. There is no size up to replace these, so I want to return them, but after repeatedly asking for a return label and refund they still will not take the items back unless I photo-document the order! Seriously? If there is no size to increase to? Also, one of the items is clearly labeled Small. The quality of all of the items is poor (you can see through all of the cheap fabric, and the photos in the ads mislead as to the quality. I will never deal with this company again and urge anyone else: don't be lulled into a false sense of security just because you had one order go correctly - BUYER BEWARE! They can give all the excuses they want, but I want a full refund and I am not paying any shipping charges. I saw this company on Pinterest so I won't hesitate to put warning comments on every Dresslily pin I find.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Susan,

We are so grateful for this review. It means a lot to us.

We need to confirm this issue for avoid any further inconvenience for the customer, would you mind to help us with this issue?
Please rest assured that the solution would be better if customer working with us.

We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.

Best Regards
Dresslily Customer Service

Susan Has Earned 6 Votes

Susan C.'s review of DressLily earned 6 Very Helpful votes

Susan hasn’t received any thanks yous.

Susan doesn’t have any fans yet.

Susan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user johannas201
2/7/24

Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....

Thumbnail of user cherylt988
12/18/23

I can't rate the products I purchased because I'M NEVER GETTING THEM! The tracking # they gave me...