I was trying to locate a missing relative to advise them of a death in the family. I paid $23.99 for the "free search" which did not include a phone number - that was 19.99 more. I drove 40 miles to the address they gave, only to find out the person I was looking for had not lived there in at least 5 years, if ever. I called to complain and cancel. They offered a 25% refund for the useless advice.