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The hotel site says FREE CANCELLATION UNTIL (date listed is a month away). BUT once I received confirmation, the booking.com email says NO CANCELLATION accepted.
So now, I pay for a room that will be re-booked and both the hotel and booking.com make money while I pay for a room I cannot use. This is clearly very dishonest business practice and served up with an expressed of care and concern that is only surface deep.
BEWARE of hotels using booking.com and BEWARE of booking.com.
Susan B.'s review of Booking.com earned a Very Helpful vote
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Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
Hello Susan,
I am sorry to hear of your dissatisfaction. Situations with cancellations will always depend on what type of policy you select. Booking.com will list the various policies that are provided by the hotels. There is policies such as Free Cancellations reservations, Special Conditions reservations and Non-Refundable reservations. I would like to investigate this matter further, and would appreciate if you would share your booking number. Please reply to this comment, or send an e-mail to customer.web@booking.com referencing this review.
Regards,
Salvador
Booking.com Customer Service Team