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I'm only giving one star because I have to give at least that to leave this comment. HORRIBLE company! If you have any other alternative, you would be better off using that because it's what you will have to do anyway. My order was placed at the beginning of NOVEMBER and has still yet to be fulfilled. Every time I call there is a different excuse! I spoke with them yet again Thursday of last week regarding my order, and stayed on the phone while the csr verified that they had my contacts in stock, and was told they would FINALLY be shipped THAT DAY. To be received no later than Friday of this week. Only to receive an email today stating my contact brand is out of stock and having to come from somewhere else and then once they are received from that location, I will then receive them in another 7-10 business days. I asked for a refund back in mid December only to be told I was not eligible for one. So they have now had my money for three months and have yet to deliver a single product. These people are a SHAM and I've no choice left now but to report them to the BBB, I recommend anyone else with similar experiences do the same! If nothing else maybe these idiots will be fined, if not shut down. Maybe then no one else has to waste their time and money. All these people have done is give me the run-around from go, and now they've left me with no choice but to take these measures! Irate is understatement to describe how I feel about this. If they hand delivered them to my door TODAY, it would still not begin to make up for the waste of time and money put in to simply getting a set of contacts. RIDICULOUS!
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Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL! What...
I saw it was great price for Webeyecare for contact lenses, so decided to try. They charged high...
"Thank you for contacting WebEyeCare. We do apologize that you are unhappy with the length of time it took to complete verification of your order. An ideal order is processed and shipped within two business days of being placed but on occasion there are orders such as yours that take significantly longer. We have reviewed your order which was placed on December 7th at 5:09pm. As our office does closed at 5pm the order began its verification process the next business day which was the 8th.
We do see that you did take advantage of the option to upload your prescription with your order, however the prescription received was for glasses which we can't use for contact lenses. We did email you regarding this at 9:33am est on December 8th and explained we would need the information to contact your doctor's office as it was not on the glasses prescription we received. Our system shows we did receive that information on Saturday the 9th and it was placed into your order on December 11th when the office hours resumed. The prescription card we were provided listed two locations and we did contact both on the 11th trying to verify the order with the patient name provided on the order. By December 12th both locations had responded to us stating they had no record of the patient we were requesting. We did email you on December 12th at 12:13pm explaining the order was unable to move forward at that time because we could not verify the order with the doctor's office.
On December 18th we were contacted and advised the patient name on the order was incorrect. We corrected this and again contacted both locations to verify the order with the new patient information. One location responded again stating no patient on file but the second location failed to respond to us. We refaxed the second location again on December 19th but still no response was received. When we spoke with you on December 27th you asked us to contact them again to see if they would respond. When they again failed to respond we emailed you on January 9th. On January 11th we conference called your doctor's office with you on the line. At that time it was determined the brand ordered was not the brand you were prescribed. With your permission the order was corrected to the prescribed brand. You were advised verbally that there was a price difference as the correct brand was more expensive. We also sent you and email providing instructions to resolve the balance. The balance was resolved on January 16th and moved to our shipping department.
Unfortunately at this time your prescription is not in stock and has been requested from the manufacturer. We do apologize for this additional inconvenience and are looking into seeing if there are individual lenses in your brand and prescription which we can send to you so you are not without during the backorder window. We understand your frustration but we did do everything we could to get your order verified. As contact lenses are a medical device we are limited by the cooperation of the doctor's office when a prescription is not provided."