Absolute no go area. Ordered Arsenal FA Cup Tickets. Got a call to say that we would have the 4 tickets. As Arsenal fans and son's 18 th birthday it was a wonderful call. Paid the ridiculous amount of money.The tickets had not arrived by the Thursday and following some stressful phone calls I was assured we would get the tickets which eventually arrived by Royal Mail at 3 pm on the Friday, the afternoon before the match. My husband was out on business meeting so We opened the envelope in the morning and saw 4 tickets and set off on route. When we arrived we looked at the numbers if the tickets and went to the entrance then realised that they were Hull tickets ( minute writing bottom left corner) but only after we were denied access and had the tickets confiscated under the terms and conditions. The FA wrote us a letter to send to the ticket company. They said that they had had to do it several times that day. We wrote to them with a copy of the letter from the FA. Oh surprise surprise. NO REPLY. THEY HAVE LOTS OF OUR MONEY AND THEY DID NOT SELL US WHAT THEY PROMISED. Do not touch them. Legal advice currently being sought!
Dear sir, we already talked with you and explained you we never sold or promised Any category in the arsenal fans side for the FA Cup game.
We only sold General Category for this game without any promise to any team fans side.
We done investigation about your tickets and they bought by one of our suppliers direct from the Hull City Club so they was legal to use also many other clients that receive the same zone tickets never have any problem to go inside the game and we received many great response from them.
Please accept our deepest apologies for the entire experience.
Sincerely,
Adrian Jacobs
CRM@checkfootballtickets.com