Stuart W.

Agoda is an absolute joke. We booked several hotels with them for our trip of south east asia and had no problems, until now. We booked the monument hotel in Phnom Penh and the room we were given was well below the standard I would expect from them and below that described on the hotels website. So I spent an age trying to find out how to complain to agoda after getting nowhere with the hotel. The customer service rep I spoke to didn't seem that bothered in sorting out my problem, my options we're pay more or leave, not see another room. And when I'd sent them several emails with pictures of my issues they replied asking for pictures and what my issues with the room were. When I asked them if they had read any of my previous emails the response I got was pay up or move with a comment similar to mine about reading previous emails. Never again will I use them and the complaints procedure is there to infuriate you into submission!