Steve S.

In-store, the associates are helpful and there is a great selection, but beware if you need to place an order, or if you place an order online. Apparently, their distribution center is run by clueless people who have no idea when orders will be shipped or where the process stands. They apparently have no computer system tracking orders or are able to let you know when you can expect delivery (either to the store or to your home) even a week after you order. Not a clue. No one knows. It is policy, I was told, that you cancel all plans until they deliver. Really? So no weekends away, no vacations, no ability to do anything away from home because THEY don't have any idea what they are doing. "You will be emailed when it reaches the stored." Oh, so like the USPS, when it is delivered, they suddenly know where it is. This is preposterous in 2023. Computer systems know exactly when things are set to be picked up, when they were loaded, when they are in transit and when they arrive. They need to be able to tell the customer this information and not expect them to be at their beck and call for 5-10 days on the website, 14-20 days by estimates on orders and 7-14 days from customer support. NO ONE know what the distribution center is doing. They probably tell corporate, "We get it done. Tell your customers to shut up and sit and wait for us." And corporate responds with, "Yes sir... however you want to do it." Yep, Floor and Decor distribution is probably right on par with every other distribution company in 1982. Would be nice to have information. Not asking to speed anything up, just tell me what the distribution center knows. And if they REALLY don't know anything, well, that is a red flag right there, isn't it corporate?

Instacart is a joke in my area. Tried twice to order and 5 minutes after the time they said they would deliver, I get a call saying they can't complete the order, but not to worry, they'll refund my money. No sh*t you'll refund my money if you didn't do the work. You have ONE JOB... ONE! Deliver stuff. When you can't deliver stuff, you need to be out of business. Apparently the drivers don't like working for them and I've found them to be a miserable failure, costing me time and money in having to run out at the last second and go get it myself. Now I just go get it myself. You can go bankrupt Instacart, I would never notice anyway. Cancelled account, gave them the remainder of the gift card balance just to not have them pretend to perform a delivery service.

If you don't care about when you get your order, this company is for you. If you don't care about customer service, this company is for you. I don't know when they changed things, but complete incompetence would be a level up for them now. If your mother's actual birthday is inconsequential to you, this is your company. If you enjoy being treated like you don't matter, this company is for you. If you feel incompetence is a golden trait, this company is for you. Their management needs to be retrained or fired.

This is nothing that can be used. Like someone printing fake money, this is all fake marketing with a single person taking a huge amount of money. They need to be put out of business. Luckily I received two free cards, but they are worthless at every restaurant listed. It is truly just a scam. If someone offers you these, they are probably a scam as well. Steer clear.

They take your order over the phone, promise delivery, and then don't deliver, tell you the order was placed on "flex" delivery due to COVID-19 and they want to keep your $30 service fee when you cancel. Their website has all the legal "contract" stuff you would normally find on a fraudulent website, trying to scare you from taking action. The company pretends to be a local flower shop but is located in New Jersey. Their only goal is to get your $30 service fee. Their customer service number is an automated attendant that hangs up on you and email is unmonitored. This is a SCAM. This is a fraud. Had to call the bank to stop payment. If they want to go to court to get their $30, all for it. Can't wait to see them there. Hope they don't get a call to send flowers for anyone in the mob. They may not see the inside of a courtroom if they do. They use COVID-19 and your own Mother (Mother's Day) to commit fraud. Is there anything lower?

This company does not deliver. This company is not local. This company is not even a florist. Everything about this company is a lie. They present themselves as a local flower shop, they are not. They promise delivery, they do not. They say they have great reviews, they do NOT. This is someone in their home pretending to be a company. They are the lowest of the lows, the worst of the worst. This slimy company uses COVID-19 as a way to not deliver and cheat you out of a service fee they seem to feel entitled to after lying to you, and cheating you out flowers for your loved one. They are SCUM.

This is the biggest no-no as a company. You CAN NOT cancel an order and then just wait for the customer to find out and contact you. Holy mother of pearl... Will NEVER put an order in with this company again.