Steven Y.

I don't even know where to begin with, because their customer service is worthless/incompetent. Their phones are worthless! I can't even call triple A when my car breaks down or 911 when I'm in danger. I can't even descent conversation with anyone with this phone (Schok). When I asked to speak their supervisors, they always told me they're always busy or in a meeting.
What's their point of keep sending me the same phone (Schok) over and over again that doesn't even capable of doing basic functions: talking and texting. They sent me 4 times in a row. One occasion, I called for a different phone, she told me if I give her a good customer service rating at the end of the call, she will send me the most updated phone that doesn't have any problem. She told me she's trying to get a promotion within the company and receiving good survey is very important to her. I gave her the benefit of doubt, so I gave her an outstanding customer service rating (perfect 10). 7 days later, I received a package, when I opened it, the was the SAME PHONE (Schok) that has been problems since I ordered the first time! I can't communicate or send text messages with that phone. The phone kept breaking up every 10 seconds (Service goes out every 10 sec.) during conversation. In regards to texting, when I send a text message to a friends, it takes 2 days for him receive it. After being a royal customer of Assurance Wireless for 13 years, I'm finally moving to a different carrier. Because of so much language barriers and dishonesty, I don't think I can't take it anymore. NOT WORTH IT.