Thumbnail of user stevenk41

Steven K.

Contributor Level

Total Points
80

1 Review by Steven

  • Priceline

8/7/14

I had reserved on priceline.com then needed to change my reservation because of a death in the family. I spent five hours on the phone on hold - then passed back and forth from priceline's call center folks to Korean Airlines agents to try and get my flight changed without major expenses incurred. I appealed to these organizations to make the change without changing the price of our return tickets from the US to Thailand. Instead, we were charged $550 for each ticket. Seems bereavement is not a reason to serve the customer in this practical way.

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