I placed an order and inadvertently ordered the wrong size. The very next day I sent a message telling them that I needed a different size. However, they still sent the wrong size. No problem there. I messaged again and asked if I could send back the wrong size shoes and get the correct size in return. They said it would be no problem. I sent back the shoes and never received the replacements. I have emailed and messaged several times to no avail. I can't say whether they are actually crooks or are just so unorganized that they can't deal with problems as they arise. Either way, I'm out $80.