Steve D.

Basically, we booked numerous rooms for a motorcycling trip of Europe. We couldn't make our hotel booked for July 3rd so booked another (through Booking.com) and cancelled the original booking. The cancellation policy for this hotel on my Booking.com app clearly states no fee if cancelled two days before arrival. We cancelled on 1st July. Initially Booking.com charged us the whole amount for both rooms. When I complained they reduced it by 50% and directed me to the conflicting small print in the email confirmation that I had received months earlier. The customer services just appear to be working for the hotels and not the customer. I'll be going through my credit card company and requesting a chargeback for the remaining 50%. If that's how Booking.com deal with customer dissatisfaction, I, and my travelling companions will not be using Booking.com again.