Steph L.

I started using Lomosity for myself, liked it and paid extra for the family plan to include the rest of my family. The games are fun and challenging at the higher levels - we liked playing them and were seeing improvements.

HOWEVER, when we recently logged in to play the games again, we found that all of the games were locked and the only wayto play them was to upgrade our accounts. We already paid and our subscription time had not yet expired. Basically, this is a breach of contract since they cancelled our existing subscription without refund and force us to sign up and pay a higher fee.

I have no problem with Lumosity changing their program and fee structure for new member subscriptions, but for those of us that already have accounts with time remaining on our active subscriptions, we should be allowed to use up the remainder of our subscription with the same access to the games, history data, and comparison profiles that we have always had. AFTER our subscription runs out, THEN and only then should Lumosity request thay we pay the higher fees to continue.

I have requested from Lumosity to unlock my account(s) for the remainder of my subscription or issue a refund, but I have not heard anything from them yet.

The terms of service agreement has changed from the original when I created my account. Now they are saying we cannot file a class-action lawsuit, but that clause is not enforceable in the case of breach of contract or fraud (which is certainly arguable in court) Therefore, If enough of us have not received satisfactory resolution of our concerns, a class-action suit may be warranted.