stephanni M.

I ordered two twin beds and I'm missing a set of rails and I have to literally jump through hoops wait for a resolution team manager to get a hold of me, may take six days and then I have to wait another six days for my shipment. It's absolutely ridiculous. I'm an interior designer and I spend almost $200,000 a year with them and I'm treated like I'm the issue. The resolution team is the only team that can handle my orders. They have done this because items have been broken and I've had to send them back, but when you buy that much product, obviously a lot is going to go back when it's not right so now I'm penalized. They used to treat me really well, but I'm not sure if they've changed hands or management or what but Wayfair really sucks right now.