Stephanie W.

Sadly, providing excellent customer service has become a thing of the past these days for many companies. But this is certainly not the case at Ebates.

As much as I love getting those checks in the mail, I recently had a minor issue and contacted their customer service department about my concern. Not only did I receive an instant reply letting me know they would be addressing my concern soon, they actually DID! I received a personalized response within an hour of my initial inquiry and left feeling valued and appreciated. This experience made me a believer that there still are those companies who understand the importance of listening to their customers and responding to their concerns--regardless of how minor they may seem.

Thank you Ebates for training your representatives well and modeling the mission that the customer always comes first.

Stephanie Wright