Stephanie W.

As a loyal customer of Nordstrom, I was really excited to learn about Hautelook.

And when I saw the items on the site I was excited. I recently moved and liked all of the home items, particularly the color of a sheet set.

I ordered the sheet set on Hautelook and when it was delivered it was the wrong item, a duvet cover instead (same color).

I was very upset because I was really excited about those sheets. When I called Hautelook customer service, they were not helpful and non sympathetic to the fact that they shipped the wrong item. And there were no more in stock to send me the right item.

I was really sold on the color so I kept the wrongly sent duvet cover and returned the duvet cover I bought locally. I assumed the duvet cover and sheets were close to the same price. So it wouldnt have really mattered anyway.

A few days ago, the same sheet set and duvet cover were posted on Hautelook where I learned that the duvet cover cost $15 and the sheet set I bought was $79. I called to ask for a refund for the difference, where I was told it was very unlikely (in almost a laughable attitude).

I am really disappointed as Nordstrom is known for their customer service. For something that is originally Hautelook's problem, I expected more.

I will not be shopping with them anymore and will not recommend them to any friends.

Order # *******