Stephanie S.

I was shopping here all the time. Order my wedding dress in may got it in aug had to post pone the wedding. The also sent me a size L which falls right off of me. I kept wrighting them no resposne till one day jenny to me to keep the dress as a gift for a friend and for $15 more i could have my dress. I wrote them back saying no why would i pay for their mistake plus the dress is now out of season and to send me shipping labels to send the dress back. No reply. 4 more post to them after this no reply. I have gave them so much bussiness. So yesterday i was so mad i wrote them again and told them i want my money or i will post or coverersation to facebook where i have over 3000 friends and start a web page guess what they did closed my acct and kept my money $50 may not be alot of money to alot of you but i just live on a pension. I had sent one dress back and never got my money before. Don't trust them i have bought alot from them know they have $70 of my money. That is food for 2 weeks for me. Thank you Jenny If i don't get my money back like i ask in a letter today i will post the threads but of coarse they have deleted alot of them but i have the important ones
2014/10/16
STILL PLAYING GAMES WITH ME ALL THEY WANT YOU TOO DO IS GIVE UP!
IF THEY WERE IN CANADA THEY WOULD BE SHUT DOWN!
Been leaving leavig jenny messages for 3 dys now and she will not answers me and some of my treads have been deleted but i have them copied and filed and as of today this is what is in my messages i think they have change the dates
It has been over 24 hours and you have not gotten back to me again that is my money not yours what you are doing is is not right i will not buy my wedding or any other dress off your site again. And with christmas coming that is a big mistake and all my friends i refed there are on my side and have not made one order since this has all started there is an american jabber website i will post to if you do not give me my money. You cant just keep someone's money for your mistake
10-16-2014 02:42
Me
Customer Service
Dear stephanie smith,
Thanks a lot for your concern.

So sorry for the inconvenience. No worries, you do not need to pay anything, you can keep the item. And we will give you $15 refund. Is it ok? Thanks.

Should you have any enquiries about our products, please feel free to contact us anytime
And we will reply you within 24 hours.

Thanks and best regards,
Jenny
Customer Service Department
10-14-2014 15:52
It was your mistake sending me the wrong size why should i have to pay for your mistake. You already ruined my wedding day now it won't be till next march or the summer i can't wear that you have no idea how badly you hurt me but that doest matter at all
10-13-2014 19:48
Me
No i want all my money back and you will pay they shipping fees that is less than you offered me before it was your mistake not mine
10-13-2014 19:34
Me
Customer Service
Dear stephanie smith,
Thanks a lot for your concern.

So sorry for the inconvenience. Yes, you can exchange it. But what I want to tell is that the shipping fee and the custom duty on our local custom will be a little high.

How about that we will give you $15 refund and then you can keep this item. Hope you can understand it. Thanks.

Should you have any enquiries about our products, please feel free to contact us anytime
And we will reply you within 24 hours.

Thanks and best regards,
Jenny
Customer Service Department
10-11-2014 18:09
Send me a shipping label and return my money and i will give you my criedt card number as i dont have a paypal acct they are not taking in my new card number ty kindly stephanie
10-11-2014 02:14
Me
Customer Service
Dear stephanie smith,
Thanks for your concern of our website.

Could you please tell us how do you want to solve this problem? Thanks.

Please make sure you place the order NEXT TIME by this link http://www.tbdress.com/?CSID=******* so that I can take your order as priority and give you a nice discount when your order exceed $300.

If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.

Thanks and best regards,
Jenny
Customer Service Department
10-08-2014 17:40
I will not do bussiness with you till i get my money back for this and don't worry i have copied everything in my acct and i do have over 3000 fb freinds do you really want me to post these because i will i do not like being taken for my money i giving you one week for a full refund and i will even post them to the web ty
10-07-2014 22:20
Me
No ty i don't have any one this will fit and i am not paying for your mistake i don't haveto you want to keep me as a customer you will send me the dress and a shipping lablel to return the other or just send me a shipping label as it is out of season now and i buy my dresses from other sites i do not pay for some one elses mistake
09-26-2014 20:14
Me
No ty i don't have any one this will fit and i am not paying for your mistake i don't haveto you want to keep me as a customer you will send me the dress and a shipping lablel to return the other or just send me a shipping label as it is out of season now and i buy my dresses from other sites i do not pay for some one elses mistake
09-26-2014 20:14
Me
I think they have their own people go on your profile and give them a good rating because they are all Asian Ladies!

AFTER NOT ANSwERING ME ALL WEEK I GOT THIS TODAY
Have you not read anything i wrote i want all of my money back you have not contacted me all week do you play games like this until people give up. Because i will post it all over facebook and i have 3 accts
10-18-2014 00:36
Me
Customer Service
Dear stephanie smith,
Thanks for your concern of our website.

Do you mean that you accept the 15$ discount? If you accept it, we will refund you the 15$ now.

If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.

Thanks and best regards
Shelly
Customer Service Department
10-17-2014 15:00