Stephanie R.

I have placed a few orders with Joss & Main recently. This past order was a big one--a 15 light chandelier that cost a pretty penny in shipping. We had some difficulties with the local courier they used: the courier didn't call me within the expected window, nor did they return my call after I called them twice that same day; four hours after the expected delivery window, my neighbor came driving up my 1/4 mile long driveway to tell me that some guys were dropping a box at my mailbox because they didn't want to come up the driveway. This was NOT how the Large Parcel Delivery details said it was supposed to happen! I called Joss & Main the following Monday and they promptly (and quite generously) offered to refund my entire shipping charge for the difficulties. They said they want their customers to be happy--I am! And I'll certainly be back after that wonderful display of customer service!