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I have never sent in clothes but I love to shop on there site I have ordered quite a few items they always get here with in the time limit ussually early. The items are either brand new or in great shape no complaints here. 75 dollar coat for 12 dollars 80 dollar boots that are the envy of all my friends for 10 dollars I can't complain at all. I know some people are upset that they don't tak all there clothes and I know that's were alot of the negative feedback is coming from but as a consumer this site is wonderfull.
Tip for consumers:
remember there is ussualy only one of the item you want and there is no favorite button to save it and come back to it. So if you absolutley want it get it now.
I ordered a coat 2 weeks before christmas after the 1st of the year I still hadn't recieved it. When I contacted them they said I should have paid for tracking and to give it up to 30 bussiness days, OH NO I didn't I was lucky I contacted paypall and my credit card company right away to dispute the charges I did get my money back fromt he credit card company. But it is the 26th of January and still no coat stay away from this site I recomend Thredup.com they are awsome and you can get any designer clothes for super cheap and I have recieved a bunch of items sooner then expected and great customer service.
Tip for consumers:
DON"T USE IT
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I have bought ALOT of clothing from thredup, loved everything. I love the fact that you can...
Dear stephanie p.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com