Purchased a gold necklace, returned the next day as it was damaged. They received the item on Dec 26,2023 and I still have not received my refund. I learned the first customer rep I spoke to did not open a claim when I called to follow up. The second rep opened a claim. It will take 10 business days to research and another 5 to receive the refund. If I am lucky I will receive my refund end of February.